To Survive the Apocalypse, Retailers Must Think of Retail as a Service

In The Daily Scoop by Lauren Parker, Accessories Magazine

The rise of e-commerce and increased competition over the last five to seven years has fundamentally changed the way the retail industry works. Companies can no longer afford to be so far removed from the customer as they were in the pre-internet age, because consumer expectations and demands change so rapidly and consumers will readily patronize competitors if they feel ill-used by any one particular retailer. Read more at Retail Dive