The Ticking Time Bomb of E-Commerce Returns

In The Daily Scoop by Lauren Parker, Accessories Magazine

Returns have long been the nemesis of many retail brands. When a product is returned or exchanged not only does the retailer experience incremental supply chain costs but often the item cannot be resold at the original price owing to damage, wear and tear or obsolescence/devaluation given the passage of time–particularly an issue with fashion or seasonal merchandise. As I laid out in my 2018 retail predictions last month, the mounting cost of returns is a growing and scary problem for many retailers that simply cannot go unchecked much longer. As e-commerce continues to grab share it’s going to get worse–perhaps considerably–before it gets better. Read more at Forbes

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