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New Chiefs at Pandora, Ralph Lauren, Christopher & Banks

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People

Pandora Names New President/CEO Copenhagen—Pandora, the Danish jewelry company behind the collectible bead phenomenon, has appointed Björn Gulden as chief executive officer effective March 1. Until then, Marcello Bottoli will continue as interim chief executive until Gulden arrives when Bottoli will become deputy chairman of the company’s board of directors, …

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Nordstrom, Saks Top List for Luxury Customer Experience Online

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Chicago—Nordstrom topped a new online luxury shopping survey where mystery shoppers rated it along with 19 other luxury websites based upon customer service, branding, multi-channel experience, ease of shopping and other criteria. “The goal of our Inaugural Luxury Mystery Shopping Study entitled, “Champagne Tastes and Caviar Dreams: A Global Look …

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Study: Luxury Consumers Seek Good Investment from Fashion Brands

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Stevens, PA—Fashion brands with merchandise that proves to be a “good investment” may have the upper hand in getting inside luxury consumers’ wallets. At least that’s what Unity Marketing found recently in a study that asked 1,245 affluent consumers (average household income $331,500; age 46.5 years; 42% male/58%female) to rate …