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Large Retailers, Seasoned Specialty Players Power 2012 Winners

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Chicago—Who made the 15th annual Mystery Shopping Study, the e-tailing group’s Customer Experience Index of the best customer service fourth quarter 2012? According to Lauren Freeman, president of the e-tailing group, “Execution is core to delivering strong shopping experiences for today’s time-starved consumer. That means inspiring and intelligent merchandising must …

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Good Tidings: December Comp Sales Better Than Expected

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New York—Despite unpredictable weather and politics in Washington, retailers managed to beat what had been lowered expectations for December comparable store sales. Of the 17 or so major retailers reporting today (excluding drugstores), total December comparable store sales rose 4.5%, topping analysts’ estimates for a 3.3% increase. Even better, the …

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Nordstrom Partners with New Balance and Shoes That Fit For Holiday Shoe Drive

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Seattle—Three heads are better than one, the old saying goes, so it makes sense that three major players in footwear are better than only one. Especially when you’re talking about bringing 8,100 children in communities around the country a special holiday gift again this year—new shoes. Nordstrom, New Balance and …

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“DWTS” Julianne Hough Collaborates with Sole Society on New Footwear Collection

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Los Angeles—If anyone ought to know the importance of good footwear it would be a dancer/singer and one of the featured stars of ABC TV’s hit show, “Dancing With The Stars,” Julianne Hough. On Thursday, Sole Society, a leading direct-to-consumer women’s footwear brand, announced its first-ever celebrity collection with Hough. …

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October Retail Comps Up; Sandy Effects Yet to be Felt

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New York—While October retail comparable store sales increased nearly 5%, some retailers cautioned today that their November—and even holiday totals—could be adversely affected by the Superstorm Sandy. Of the 17 retailers (excluding drugstores) tracked by Thomson Reuters that posted October results today, overall comparable store sales rose 4.7% better than …

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Sole Society to Offer Luxe Looks for Less at Nordstrom

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Los Angeles–Sole Society, the recently launched club that sells fashion footwear directly to its consumer members, now plans to sell its footwear offerings through Nordstrom.com and select Nordstrom stores. Created by HauteLook co-founder, entrepreneur Brett Markinson, Sole Society aims to change the way consumers shop and buy their latest shoes. …