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The Retailer with the Best Customer Service? Amazon

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New York–Nestling out its own acquisition Zappos.com, Amazon.com rose to the top slot in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The world’s largest website  “is a true retailing pioneer…The site is expansive, intuitive and fun,” noted the National Retail Federation (NRF) at an award luncheon held Tuesday …

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Despite Uncertainty, September Retail Comps Rise

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New York—Despite the daily drumming about economic uncertainty, comparable store sales continued to increase for most U.S. retailers in September. According to Thomson Reuters which tracks 23 retailers, September comparable store sales, or same store sales, increased 5.1%. That’s better than analysts’ average estimate which expected a 4.6% increases. Comparable …

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Nordstrom, Saks Top List for Luxury Customer Experience Online

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Chicago—Nordstrom topped a new online luxury shopping survey where mystery shoppers rated it along with 19 other luxury websites based upon customer service, branding, multi-channel experience, ease of shopping and other criteria. “The goal of our Inaugural Luxury Mystery Shopping Study entitled, “Champagne Tastes and Caviar Dreams: A Global Look …

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A Challenge for Fall? Nordstrom’s Free Shipping for Online Orders

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Seattle—Well into the back to school season and mindful of approaching holiday season, retailers are already vying for consumers’ attention—and dollars. Nordstrom’s announcement this week that it will offer free shipping in the United States on all Nordstrom.com orders may be the first gauntlet thrown down in the battle for …

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Study: Wealthiest Shoppers Decline in Better Dept Stores

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Stevens, PA—Although the nation’s wealthiest consumers, those with incomes $250,000 and above, have reportedly returned to shopping, some of their standby department store favorites may be losing out on their dollars. In its quarterly survey of the top 2% of U.S. households, Unity Marketing found that fewer “ultra-affluents” are shopping …