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Survey: Affluent Consumers Seek Top Craftsmanship, Customer Service Over Status

In What's New, Industry News by Accessories Staff

New York—Superior craftsmanship, materials and customer service—not slapped on status and designer names—is what affluent consumers are looking for in their luxurygoods purchases. With luxurygoods rebounding following the Great Recession, upscale consumers overwhelmingly favor long-lasting, high quality product over one that merely enhanced status, according to a survey conducted in …