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The Retailer with the Best Customer Service? Amazon

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New York–Nestling out its own acquisition, rose to the top slot in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The world’s largest website  “is a true retailing pioneer…The site is expansive, intuitive and fun,” noted the National Retail Federation (NRF) at an award luncheon held Tuesday …

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Amazon Launches its Own Flash Sale Site,

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Seattle—Online giant Amazon just jumped into an increasingly crowded field of members-only “flash sale” websites. Called,  Amazon’s new membership-only sale site offers daily ‘flash’ sales events featuring up to 60% off a selection of women’s, men’s, and children’s wear brands such as Elizabeth and James, Doo.Ri,  Halston and Vera …

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Consumer Satisfaction Report: E-Commerce Winners and Losers

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 Ann Arbor, MI—Although e-commerce sales during the holiday season hit record highs, consumer satisfaction with the top 40 online retailers overall has fallen since last year. In its sixth annual Foresee Results E-Retail Satisfaction Index, Foresee results announced today found consumer satisfaction slipped 1% to 78 on the study’s 100-point …