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Macy’s, Bloomingdale’s Roll Out Same-Day Delivery to Additional Markets

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Cincinnati—If you don’t think same-day delivery is being a key marketing tool for major retailers, take a look at this news today from Macy’s, Inc. The department store company announced that Macy’s and Bloomingdale’s are expanding same-day delivery service to nine additional markets, beginning this month, for products purchased online …

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Week in Review

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Some of the top stories reported this week, in case you missed them: Tiffany felt pushback from international tourists who are quickly learning that a strong dollar means a worse conversion rate when they go shopping on our shores. Amazon added free, same-day delivery services for Amazon Prime members, provided …

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Amazon, Nordstrom Lead Customer Satisfaction Index

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Ann Arbor, MI—The American Customer Satisfaction Index’s 2014 report ranks Amazon the top e-commerce retailer and Nordstrom the top department store retailer. The report also shows that overall customer satisfaction is dropping for brick-and-mortar retailers and rising for web retailers. “Although there are several signs that the economy might finally …