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Amazon, Nordstrom Lead Customer Satisfaction Index

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Ann Arbor, MI—The American Customer Satisfaction Index’s 2014 report ranks Amazon the top e-commerce retailer and Nordstrom the top department store retailer. The report also shows that overall customer satisfaction is dropping for brick-and-mortar retailers and rising for web retailers. “Although there are several signs that the economy might finally …

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The 2013 List of Most Admired Online Retailers, Consumers’ Favorites

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Washington–These days there seem to be more e-commerce sites than there are stars in the heavens. But which online retailers are the best and the brightest in the Internet universe? Polling the National Retail Federation (NRF) and Shop.org members, Stores Media asked survey participants to name “the e-commerce retailer they …

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Retail Report Reveals “Best” and “Worst” Retailers of 2012 Season?

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Industry Experts

Charleston, SC—How do you measure what makes a retailer the “best” or “worst” of 2012? Well, According to America’s Research Group (ARG), which today released its Updated Retail Report, you have to taken into account customer retention. “A well-marketed, well-merchandised retailer needs to retain 80% or more of its customer …

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NRF Recognizes Amazon, Crocs, Kohl’s, Lululemon as Innovators, Leaders at Retail

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People

Washington—Retailers who think outside the box when it comes to innovative practices are being recognized for their achievements by their peers. The National Retail Federation (NRF) announced Wednesday that Amazon, Crocs, Kohl’s and lululemon are the latest winners of the trade association’s annual awards. Presented to the recipients on Tuesday, …