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Amazon, Nordstrom Lead Customer Satisfaction Index

In Industry News, What's New by Accessories StaffLeave a Comment

Ann Arbor, MI—The American Customer Satisfaction Index’s 2014 report ranks Amazon the top e-commerce retailer and Nordstrom the top department store retailer. The report also shows that overall customer satisfaction is dropping for brick-and-mortar retailers and rising for web retailers. “Although there are several signs that the economy might finally …

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Cyber Monday: Biggest Online Shopping Day in History?

In eCommerce, Industry News, What's New by Jeff PrineLeave a Comment

Armonk, NY—Even when talking about a retail business where records are broken almost daily, preliminary Cyber Monday, Dec. 2, results sound impressive—“the biggest online shopping day in history.” Depending upon which set of data one believes, online sales grew more than general retail, including bricks and mortar. IBM Digital Analytics, …

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The 2013 List of Most Admired Online Retailers, Consumers’ Favorites

In Industry News, Reports, What's New by Accessories StaffLeave a Comment

Washington–These days there seem to be more e-commerce sites than there are stars in the heavens. But which online retailers are the best and the brightest in the Internet universe? Polling the National Retail Federation (NRF) and Shop.org members, Stores Media asked survey participants to name “the e-commerce retailer they …

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Retail Report Reveals “Best” and “Worst” Retailers of 2012 Season?

In Industry Experts, Reports, What's New by Accessories StaffLeave a Comment

Industry Experts

Charleston, SC—How do you measure what makes a retailer the “best” or “worst” of 2012? Well, According to America’s Research Group (ARG), which today released its Updated Retail Report, you have to taken into account customer retention. “A well-marketed, well-merchandised retailer needs to retain 80% or more of its customer …