Retailers are Understaffing Stores — and Losing Sales

In The Daily Scoop by Lauren Parker, Accessories MagazineLeave a Comment

Retailers are losing customers fast as frustration builds when store associates are nowhere to be found. A third of customers who experienced a problem at apparel stores were not able to locate sales help, and 6% of all possible sales are lost because of lack of service, according to a report from the Massachusetts Institute of Technology’s Sloan School of Management emailed to Retail Dive. Read more at Retail Dive

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