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Nordstrom, Saks Top List for Luxury Customer Experience Online

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Chicago—Nordstrom topped a new online luxury shopping survey where mystery shoppers rated it along with 19 other luxury websites based upon customer service, branding, multi-channel experience, ease of shopping and other criteria. “The goal of our Inaugural Luxury Mystery Shopping Study entitled, “Champagne Tastes and Caviar Dreams: A Global Look …

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A Challenge for Fall? Nordstrom’s Free Shipping for Online Orders

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Seattle—Well into the back to school season and mindful of approaching holiday season, retailers are already vying for consumers’ attention—and dollars. Nordstrom’s announcement this week that it will offer free shipping in the United States on all Nordstrom.com orders may be the first gauntlet thrown down in the battle for …

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Study: Wealthiest Shoppers Decline in Better Dept Stores

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Stevens, PA—Although the nation’s wealthiest consumers, those with incomes $250,000 and above, have reportedly returned to shopping, some of their standby department store favorites may be losing out on their dollars. In its quarterly survey of the top 2% of U.S. households, Unity Marketing found that fewer “ultra-affluents” are shopping …

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Putting a Fashion Foot, or Hand, Forward for Earth Day

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Bloomingdale’s SOHO Ecolux Designer Pop-up Shop New York–Spring Ecolux Designer Pop-Up Shop, showcasing 10 contemporary fashion and accessories designers, in celebration of Earth Day, located on the fifth floor of Bloomingdale’s SOHO through April 23. The shop includes an art installation by artist and surface designer Susan Benarcik. Among the …