L.L. Bean

LL Bean Plans to Triple Store Count Over Next 5 Years

Christmas tree lighting last November at L.L. Bean's hometown store

Freeport, ME—L.L. Bean could triple its store count over the next five years, according to a report in the Associated Press. The … [Read more...]

Holiday Online Report: Shopper Loyalty Wanes

L.L.Bean (along with Amazon) set the bar for customer experience excellence.

Ann Arbor, MI—The big chill that hit all states today (except Hawaii) is sure to help online sales as consumers stay warm … [Read more...]

L.L.Bean Opens Its Archive for 100th Anniversary Book

100 years of L.L. Bean

Freeport, ME--In honor of its 100th Anniversary, L.L.Bean opened its archives for a revealing look at its history for a new book: … [Read more...]

The Retailer with the Best Customer Service? Amazon


New York–Nestling out its own acquisition Zappos.com, Amazon.com rose to the top slot in the seventh annual NRF … [Read more...]

Poll Names Top 10 Retailers in Customer Service

Holiday featured at Land's End, one of the 10 top retailers cited for having the best customer service.

Washington—As the retail scramble is on to lure in shopper in store and online this holiday season, customer service is likely to … [Read more...]

Customer Service Report the Top 10 Retailers

LL Bean

Washington—With million of Americans flood stores and websites in search of holiday deals, the NRF Foundation, the research and … [Read more...]