e-tailing group


Large Retailers, Seasoned Specialty Players Power 2012 Winners

Nordstrom

Chicago—Who made the 15th annual Mystery Shopping Study, the e-tailing group’s Customer Experience Index of the best customer … [Read more...]

Nordstrom, Saks Top List for Luxury Customer Experience Online

Nordstrom

Chicago—Nordstrom topped a new online luxury shopping survey where mystery shoppers rated it along with 19 other luxury websites … [Read more...]

E-Tailing Group Names Top Customer Service Merchants

E-Tailing Group logo

Chicago—There’s no mystery about it: certain online stores excel in service and have been recognized in the e-tailing group’s 13th … [Read more...]