Customer Experience Index

Dysfunctional Customer Experiences Risk Billions in Retail Losses


Chicago--It may seem counterintuitive, but retailers should welcome the irate shopper who vents her frustration in an animated … [Read more...]

Large Retailers, Seasoned Specialty Players Power 2012 Winners


Chicago—Who made the 15th annual Mystery Shopping Study, the e-tailing group’s Customer Experience Index of the best customer … [Read more...]