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Retail Report Reveals “Best” and “Worst” Retailers of 2012 Season?

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Industry Experts

Charleston, SC—How do you measure what makes a retailer the “best” or “worst” of 2012? Well, According to America’s Research Group (ARG), which today released its Updated Retail Report, you have to taken into account customer retention. “A well-marketed, well-merchandised retailer needs to retain 80% or more of its customer …

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NRF Recognizes Amazon, Crocs, Kohl’s, Lululemon as Innovators, Leaders at Retail

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People

Washington—Retailers who think outside the box when it comes to innovative practices are being recognized for their achievements by their peers. The National Retail Federation (NRF) announced Wednesday that Amazon, Crocs, Kohl’s and lululemon are the latest winners of the trade association’s annual awards. Presented to the recipients on Tuesday, …

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As It Expands Its Own Fashion Offerings, Amazon.com Plans to Close Endless.com

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Seattle—Despite its name, Endless.com, the fashion website Amazon created in 2007, is coming to an end. As of Sept. 27, apparel, accessories and footwear which had been found on endless.com will now be part of Amazon.com/Fashion/ “This new style destination will have the latest shoes, handbags and jewelry and watches …

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The Retailer with the Best Customer Service? Amazon

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New York–Nestling out its own acquisition Zappos.com, Amazon.com rose to the top slot in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The world’s largest website  “is a true retailing pioneer…The site is expansive, intuitive and fun,” noted the National Retail Federation (NRF) at an award luncheon held Tuesday …

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Amazon Launches its Own Flash Sale Site, MyHabit.com

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Seattle—Online giant Amazon just jumped into an increasingly crowded field of members-only “flash sale” websites. Called MyHabit.com,  Amazon’s new membership-only sale site offers daily ‘flash’ sales events featuring up to 60% off a selection of women’s, men’s, and children’s wear brands such as Elizabeth and James, Doo.Ri,  Halston and Vera …

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Consumer Satisfaction Report: E-Commerce Winners and Losers

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 Ann Arbor, MI—Although e-commerce sales during the holiday season hit record highs, consumer satisfaction with the top 40 online retailers overall has fallen since last year. In its sixth annual Foresee Results E-Retail Satisfaction Index, Foresee results announced today found consumer satisfaction slipped 1% to 78 on the study’s 100-point …