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Holiday Online Report: Shopper Loyalty Wanes

L.L.Bean (along with Amazon) set the bar for customer experience excellence.

Ann Arbor, MI—The big chill that hit all states today (except Hawaii) is sure to help online sales as consumers stay warm … [Read more...]

Holiday Survey: Lowest Retailer Retention in 10 Years

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Charleston, SC/Winston-Salem, NC—With less than two days to Christmas, U.S. retailers are still scrambling to grab the final third … [Read more...]

Week in Review: 10 Items to Read

Dec. 24, or "Mobile Eve," should see an upswing in mobile commerce as last minute shoppers search for gifts.

New York—As we enter the final stretch of the holiday season, retailers may be keeping track of how many shoppers enter their … [Read more...]

Report: Holiday Retail Winners? Walmart, Amazon Take Lead

Walmart

Charleston, SC / Winston-Salem, NC—Bigger is, well, bigger. According to the the Christmas & Holiday Shopping Forecast … [Read more...]

Cyber Monday: Biggest Online Shopping Day in History?

Cyber Monday

Armonk, NY—Even when talking about a retail business where records are broken almost daily, preliminary Cyber Monday, Dec. 2, … [Read more...]

Week in Review: 10 Must-Reads

collage spring 2014 colors

New York—Just because it was a shorter week for many of us—between Labor Day and Rosh Hashanah—there was no shortage of … [Read more...]

The 2013 List of Most Admired Online Retailers, Consumers’ Favorites

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Washington–These days there seem to be more e-commerce sites than there are stars in the heavens. But which online retailers are … [Read more...]

2013 Top 100 Retailers List Shows Continued Industry Growth

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Washington–In the race to make it to the top, many of the same retailers scored among the Top 10 in the 2013 Top 100 Retailers … [Read more...]

Fate of Marketplace Fairness Act Uncertain in House of Representatives

Washington—The U.S. Senate received rare raves this week when a bi-partisan majority of 69 senators voted for the passage of The … [Read more...]

Best Customer Satisfaction? Once Again Amazon Tops the List

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Ann Arbor, MI—Amazon has become the 800-pound gorilla in the retail world. And as the latest results from ForeSee, the customer … [Read more...]

Retail Report Reveals “Best” and “Worst” Retailers of 2012 Season?

Best and Worst

Charleston, SC—How do you measure what makes a retailer the “best” or “worst” of 2012?Well, According to America’s Research … [Read more...]

NRF Recognizes Amazon, Crocs, Kohl’s, Lululemon as Innovators, Leaders at Retail

NRF

Washington—Retailers who think outside the box when it comes to innovative practices are being recognized for their achievements … [Read more...]