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Amazon, Nordstrom Lead Customer Satisfaction Index

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Ann Arbor, MI—The American Customer Satisfaction Index’s 2014 report ranks Amazon the top e-commerce retailer and Nordstrom the top department store retailer. The report also shows that overall customer satisfaction is dropping for brick-and-mortar retailers and rising for web retailers. “Although there are several signs that the economy might finally …

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The 2013 List of Most Admired Online Retailers, Consumers’ Favorites

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Washington–These days there seem to be more e-commerce sites than there are stars in the heavens. But which online retailers are the best and the brightest in the Internet universe? Polling the National Retail Federation (NRF) and Shop.org members, Stores Media asked survey participants to name “the e-commerce retailer they …