Amazon


Amazon, Nordstrom Lead Customer Satisfaction Index

acsi-logo2

Ann Arbor, MI—The American Customer Satisfaction Index’s 2014 report ranks Amazon the top e-commerce retailer and Nordstrom the … [Read more...]

Amazon Sued by Real Estate Group, Probably Not Opening NYC Retail

7 West 34th Street now houses Mango and Express stores

New York--Amazon, which inked a 17-year lease with Vornado Realty Trust for office space at 7 West 34th Street in Manhattan last … [Read more...]

Report: Amazon to Open Retail Location in Midtown Manhattan

amazonth

New York—Thanks to the Internet, everyone seemed abuzz today after a report surfaced that Amazon.com is planning a … [Read more...]

Week in Review: Top 10 Must Reads

Businessweek cover story this week on Dov Charney

 New York—Controversy was the name of the game this week. What with renegade ex-CEO Dov Charney in a deal that … [Read more...]

Amazon.com Breaks into the Top 10 Retailers

Amazon

Washington—For the first time since the first Top 100 largest retailers in America, Amazon.com has joined the ranks of the 10 … [Read more...]

Holiday Online Report: Shopper Loyalty Wanes

L.L.Bean (along with Amazon) set the bar for customer experience excellence.

Ann Arbor, MI—The big chill that hit all states today (except Hawaii) is sure to help online sales as consumers stay warm … [Read more...]

Holiday Survey: Lowest Retailer Retention in 10 Years

last-minute-gift-ideas

Charleston, SC/Winston-Salem, NC—With less than two days to Christmas, U.S. retailers are still scrambling to grab the final third … [Read more...]

Week in Review: 10 Items to Read

Dec. 24, or "Mobile Eve," should see an upswing in mobile commerce as last minute shoppers search for gifts.

New York—As we enter the final stretch of the holiday season, retailers may be keeping track of how many shoppers enter their … [Read more...]

Report: Holiday Retail Winners? Walmart, Amazon Take Lead

Walmart

Charleston, SC / Winston-Salem, NC—Bigger is, well, bigger. According to the the Christmas & Holiday Shopping Forecast … [Read more...]

Cyber Monday: Biggest Online Shopping Day in History?

Cyber Monday

Armonk, NY—Even when talking about a retail business where records are broken almost daily, preliminary Cyber Monday, Dec. 2, … [Read more...]

Week in Review: 10 Must-Reads

collage spring 2014 colors

New York—Just because it was a shorter week for many of us—between Labor Day and Rosh Hashanah—there was no shortage of … [Read more...]

The 2013 List of Most Admired Online Retailers, Consumers’ Favorites

amazonth

Washington–These days there seem to be more e-commerce sites than there are stars in the heavens. But which online retailers are … [Read more...]