Tony Hsieh built a billion dollar company on the premise of customer service and employee satisfaction. In his new hardcover book, “Delivering Happiness: A Path to Profits, Passion, and Purpose,” Hsieh reveals the coveted secrets to his success as CEO of Zappos.com. Harvard-educated and former founder of LinkExchange, Hsieh recounts his enthralling career journey, from inspiring highs to frightening lows.
Highlights include how, before selling Zappos.com to Amazon for over $1.2 billion in 2009, Hsieh had to liquidate his assets to fund the company during a period of despair. Yet, his ability to revive the company and bring it to its current glory speaks for itself.
So, what is Hsieh’s secret? Everyone wants to know (as do his 380,000-plus followers on Twitter,) and Hsieh is a man worth listening to. In his book, he emphasizes the values of employee happiness, describing how he even offers new employees $2,000 to quit. Furthermore, Hsieh believes that customer service should not be one single department, but rather a goal that the entire company constantly strives for.
All of Hsieh’s hard work and commitment to employment loyalty has paid off: Zappos was listed as one of Fortune magazine’s top 25 companies to work for in 2009. “Hsieh is the shining star of a new way of working. “Delivering Happiness…” is a book that tells an extraordinary business story – building a $1 billion online business selling shoes in less than a decade – but also an extraordinary human story,” says author of “The Way We’re Working isn’t Working” Tony Schwartz, “Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams.”
For more insight on Hseih’s philosophy and invaluable business tips, pick up a copy at your bookstore – it is destined to be a page turner!
– BY VICTORIA SENTER